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As of August 10. 2021.

The aim of the current Conditions of Purchase is the unified and detailed regulation relating to the legal relationship between the company, defined in Point 10, and the customer contracting with it for the subject of purchasing the item, described in Point 2 of Conditions of Purchase, as well as informing the customer preceding the purchase about the detailed regulations of the contracts between the customer and the company as defined by the 45/2014. (II.26.) Gov. decree (hereinafter “Decree”).

As defined by the 11.§ (6) paragraph of the Decree, Conditions of Purchase constitutes part of the contract.


As applied in the Conditions of Purchase

a) consumer: a natural person acting outside their profession, occupation or business venture

b) consumer legal dispute: a disputed case relating to the quality and/or safety of the product, to the application of product liability regulations, quality of service, and to the signing and execution of the contract

c) consumer contract: the contract signed between the consumer and the enterprise

d) guarantee: the 2013.V law on the Civil Code, and the obligatory guarantee defined by the separate law relating to consumer contracts

e) contracts between absentees: such a consumer contract that the parties sign without actual physical presence. These are enacted via a remote marketing system for a product or a service as defined by the contract whereby the contracted parties solely use a device that enables communication between the distant parties

f) device enabling communication between absentees: a device that is suitable for making a contractual statement – in order to sign the contract – while the parties are absent. Such a device can represent addressed or non-addressed forms, standard letters, advertisements published in print media with order form, catalogue, telephone, fax and the device providing internet access,

g) product: movable goods defined in Point 2 of current Conditions of Purchase,

h) enterprise: legal person defined in Point 11 fulfilling the business activity


The dog collars and other pet accessories about which the website operated by the enterprise provides key information (such as size, material) for the consumer at the time of their selecting and finalising the order.


The prices listed do not include costs relating to shipment, which are defined in detail in Point 6.


Purchases can be made without registration. Select the items and put them into the basket. Select delivery options, the method of payment and give the delivery and billing address. Delivery dates may vary depending on the delivery address. Finally check the given data and click on the “Purchase” button.

Our system will automatically notify you in connection with your order via the email address you provided, whereby you can check the details. Your order will be registered with the order number that you can find in the notification.

The contract between us comes into being when the notification is sent back to you. Based on paragraph 6:7.§ (3) of the Civil Code Act V of 2013  (henceforth “Ptk”) the writing of a contract to be sealed constitutes a contract. The language of the contract is Hungarian.


You can change your order in 2 days. If you wish to do so, please write to As a reference, please provide us with the order number you received in the notification email.


Delivery Times  & Costs


Delivery Method

Working days

Shipping fee


Standard delivery




Europe Zone 1 

Standard delivery


14 EUR


Europe Zone 2

Standard delivery


20 EUR

Europe Zone 3 

Standard delivery


25 EUR

Rest of the world

Standard delivery


30 EUR

Zone 1  Slovakia, Slovenia, Austria, Czech Republic, Romania, Croatia, Poland, Germany

Zone 2 – Belgium, Netherlands, Luxembourg, Bulgaria, Denmark, France, Great Britain, Monaco, Ireland, Switzerland, Lithuania, Latvia, Spain, Turkey, Malta, Greece, Gibraltar, Portugal

Zone 3 – Great Britain, Serbia, Bosnia and Herzegovina, Sweden, Norway, Montenegro, Iceland, Albania, Macedonia, Kosovo, Faroe Islands

Regulations for import duties and taxes applied to international purchases made online vary from country to country. We does not cover any duties and taxes which may be applied to your order by your local government. Any duties payable are seperate to your order amount and payable directly by the customer. Please contact your local customs offices for more information.  
If you have problems with tracking your order, please contact us via email at

Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.
All items are subject to stock availability.
When we deliver your items to you you may be asked to sign for the goods to acknowledge that you have received them.

7. COMPLAINTS, rescission in connection with ordering and delivery

We take responsibility for your order until the handing over of the product. Faulty or damaged goods will be changed or replaced. If you rescind from your order because of faulty delivery or damage that occurs during the delivery, we will pay you back the already paid cost of the product.
You can email your complaints, comments regarding order and delivery to the following email address: which we will respond to within a maximum of 30 days. Supervisory body: Budapest, I. kerület, Önkormányzata Jegyzője 

Withdrawal right of consumers

a) The deadline and method of practicing the right of withdrawal

You are entitled to cancel the current contract without reason within 14 days.

The cancellation deadline runs out on the 14th day from the day you or any person appointed by you, a third party differing from the carrier, receives the product. If you wish to exercise your withdrawal right, you are obliged to send (whether by electronic mail) your univocal statement containing your intention to cancel to the following address:

Promo Service Korlátolt Felelősségű Társaság; 1117 Budapest, Budafoki str 70 B/4;  e-mail:

You carry out your cancellation right when you send your statement of cancellation before the expiration of the deadline given above. We inform you that you can practice your cancellation right during the time span between signing the contract and receiving the product.

b)Legal effects of cancellation

If you cancel the existing contract, we will return all the charges you previously incurred, including the delivery fee (except for those additional expenses that might arise from you having chosen another option than our usual shipment method), without delay or the latest within 14 days upon receiving your cancellation statement.  

During the refunding process, we use the identical payment method to the one used during the original payment method, except when you provide your explicit endorsement to use another payment method for which you will not be charged any extra cost.

We are entitled to withhold refunding until we receive the returned product or you verify that you have sent it back: out of the two, the earliest date will be taken into account.

You are liable to send or hand over the product to us or …. [insert the name and postal address of the person entitled to receive the product if there is such] without unreasonable delay or in any case, not later than 14 days after disclosing your cancellation statement. The deadline is complied with providing you send the product back before the expiry of the 14 day deadline.

The direct cost of sending back the product is borne by you.

c) Exclusion of withdrawal right

The item(s) must be in original condition with the original packaging and all tags attached. Please note any garments that appear to have been worn will be refused.


Implied Warranty

In what cases can someone exercise the right of implied warranty?
In accordance with the regulations of the Hungarian Civil Code, you can claim for liability of defects against the faults.

What rights do you have based on the right of implied warranty?
Based on your decision, you can choose from the following liability claims:

You can request repair or replacement, except in the case where the fulfilment of the claim you select is impossible. In the case you did not, or could not, request repair or replacement then you can require repayment. In case of choosing the wrong size, the return fee and re-shipment fee is coverd the buyer.

You can also change from one implied warranty to another, yet the fee of transfer or the price difference is charged to you. 

Within what timeframe can someone claim for implied warranty?
You are obliged to report the fault promptly upon discovering it, but by all means not later than 14 days after the delivery date.


Online bank card payments are executed via Paypal or SimplePay system. The merchant does not get and store bank card data. 

What you should pay attention to at the time of purchase?
– Read the information of our Webshop, the terms and conditions of purchase, delivery and payment.
– Learn about the security conditions of our Webshop, this way you guarantee the safety of your data.
– Keep track of your data relating to your purchase.
– Keep track of the transaction details in connection with payment. (transaction ID, permit number)
– Make sure that no unauthorized persons can get hold of your card data at any time.
– Use a browser that supports the option necessary for SSL security


These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship. In accordance with the Civil Code 6:3.§ a) point, with the mutual fulfilment of services, the contract expires.

Your service providing company:
Promo Service Korlátolt Felelősségű Társaság
Székhely: 1117 Budapest, Budafoki út 70.
Adószám: 26283690-2-43
Cégbejegyzés: Cg. 13-09-192369, Fővárosi Törvényszék Cégbírósága


All products are sold on the basis that they are for personal, domestic use only.

We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.

Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.

We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

Any unauthorised use of material on this site is strictly prohibited.

We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).


We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website. Our rights, and those of our affiliates and suppliers, are protected by European and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.

Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).

You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.

You are permitted to link to our homepage, provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.

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